Terms of Service

Last updated: October 2026

This is an English summary. The legally binding version is the Spanish text, available at luvo.fit/es/legal/terminos. Studios outside Mexico that prefer English-governing terms should write to legal@luvo.fit before signing up.

This document summarizes the terms under which Capacitaciones de Servicio Moderno, S.A.S. de C.V., operating under the trade name Axvia Solutions, provides the Luvo service to studios. By creating an account you accept these terms. This document, together with the privacy notice, is the agreement in force between the studio and the company. There is no separate contract to sign.

Service and plans

Luvo is a SaaS management platform for boutique studios. Current plans and prices are listed at luvo.fit/en/precios. There is no free trial: billing starts on the first day. In return, the studio has 14 days to ask for a full refund, as described in the Refund section.

Payments

The studio can pay its plan month to month, or up front for 6 or 12 months. Paying 12 months up front costs 11 months, and month 12 is free. Paying 6 months up front costs half the 12-month price. Prices are shown in the currency of the published plan; in Mexican pesos they include IVA. The subscription is billed via Stripe. Payments your studio receives from its members are processed directly in your connected Stripe or Mercado Pago account. Luvo is not a financial institution and does not operate as a money transmitter.

Locked price

If the studio pays up front, its plan price stays the same for the 6 or 12 months it paid. When that period ends, the current price applies. Month-to-month payment does not include a locked price.

Refund

Within the first 14 days after the first payment, the studio can ask for a full refund of what it paid. It applies to all three plans and also to a 6 or 12 month payment up front. To ask for it, the studio writes to soporte@luvo.fit.

Cancellation

You can cancel the subscription anytime from the admin. Access continues to the end of the period already paid. Apart from the 14-day refund described above, we do not refund in-progress periods except in case of a fault attributable to Luvo.

Invoice (factura)

If the studio needs a factura, we issue it when asked. It must write to soporte@luvo.fit with its tax details.

Liability

The service is provided as is. Production SLOs are published at status.luvo.fit when the status page is public. Our cumulative maximum liability to the studio is limited to the amount the studio paid in the 12 months prior to the event.

Contact

Questions about these terms: legal@luvo.fit.